Refund Policy

---

Returns Policy

Last Updated: 15/02/2026

At Twogether Better, we want you to feel confident in every purchase you make. If for any reason you’re not completely satisfied, you have the right to return your item in line with UK consumer law.

⸻

Your Right to Cancel (UK Consumer Contracts Regulations 2013)

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the item once you have notified us.

⸻

How to Start a Return

To begin a return, please email:

team@twogetherbetter.co.uk

Please include:

• Your full name

• Order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will provide return instructions once your request has been received.

⸻

Return Conditions

To be eligible for a return:

• Items must be unworn and unwashed

• Items must be in their original condition

• All original tags must be attached

• Items must not be damaged or show signs of wear beyond trying on

We reserve the right to reduce a refund if items are returned in a condition that affects resale value.

⸻

Refunds

Once your return has been received and inspected, we will process your refund within 14 days.

Refunds will be made to the original payment method.

Refunds will include:

• The full price of the item(s)

• The standard delivery charge (where applicable under UK law)

Return postage costs are the responsibility of the customer unless the item is faulty.

⸻

Charity Donations

Twogether Better donates £1 from every sale to support our charity partner.

To ensure fairness and transparency, donations are processed after the 14-day return window has passed. If an item is returned within the legal return period, no donation will be made for that item.

⸻

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at:

team@twogetherbetter.co.uk

We will resolve the issue as quickly as possible.

⸻

Exchanges

If you require a different size or item, please contact us at

team@twogetherbetter.co.uk and we will advise on availability.